Legal notice

Seller:
Miyawaki Baisenan Co., Ltd.

Representative:
President and CEO Tadamasa Minami

Address:
80-3 Daikoku-cho, Rokkaku-dori Tomikoji Higashi-iru, Nakagyo-ku, Kyoto 604-8073, Japan

Phone Number:
+81-75-213-0877

Sales Price:
The price of each product is based on what is displayed on the product page. For more details, please check each product's page.

Additional Charges:
Consumption tax, shipping fees, cash on delivery fees, and any other fees displayed on the product page. Please refer to each product's page for more information.

Delivery Period:

Domestic: Unless otherwise specified, items will be delivered within 10 days of order placement. We will ship as soon as the order is ready. (Please note that delivery within 10 days from the order date cannot be guaranteed.)
International: Contact us for more details.
Delivery Method: Items will be delivered via Yamato Transport.

Returns and Exchanges:
While we take great care to ensure the quality of our products, if you receive a defective or incorrect item, or if the product is damaged despite being unused, we will exchange it for you. Please contact us by phone (075-213-0877) or email (info@banana-to-yellow.jp) within 7 days of receiving the item.

When contacting us, please provide:
- Your name
- Order number
- Product name
- Reason for the return or exchange
We will guide you through the return process. We will cover the return shipping fees for defective or incorrect items. To prevent issues with lost returns, please use a shipping method with tracking.

*If you contact us more than 8 days after receiving the product, we may not be able to assist.
*If a replacement product is unavailable, we will refund the total amount paid.
*Only items purchased from the "Banana to Yellow" online store are eligible for returns or exchanges.